Legal

Terms of Service

Last updated: May 26, 2026

These terms govern your use of Picklly, including picklly.co, every community site at *.picklly.co, the Picklly mobile app (iOS & Android), and any other Picklly-operated surface (the “Service”). By creating an account or using the Service, you agree to these terms. If you don't agree, don't use the Service.

1. Who can use Picklly

You must be at least 13 years old to use Picklly. If you are under 18, you must have a parent or guardian's permission. By using the Service you represent that you meet these age requirements and have the legal capacity to enter into this agreement.

Picklly is a platform for pickleball communities. Two distinct roles use it: players who join an existing community as a member, and community owners who sign up to run their own community on Picklly. Sections below apply to both unless they specifically call out one role.

2. Your account

You're responsible for keeping your account credentials secure. Don't share your password, and contact us promptly if you suspect unauthorized access. You're responsible for anything done through your account.

We may suspend or terminate accounts that violate these terms, expose us to legal risk, or behave in ways that harm other users or our communities. We'll make a good-faith effort to give notice and an opportunity to cure when the situation allows.

3. Acceptable use

You agree not to use the Service to:

  • Harass, threaten, impersonate, or harm other users.
  • Upload content that is illegal, infringing, sexually explicit, or that depicts minors inappropriately.
  • Scrape, crawl, reverse-engineer, or otherwise extract data from the Service except as permitted by our public APIs.
  • Attempt to gain unauthorized access to other accounts, tenant databases, or our infrastructure.
  • Use the Service to send spam, phishing attempts, or unsolicited bulk communications.
  • Interfere with the Service's operation (denial of service, vulnerability probing without coordinated disclosure, etc.).

Community owners have additional responsibilities for the content their members post — see Community owner obligations below.

4. Your content

You retain ownership of the content you upload to Picklly — photos, videos, profile text, match notes, and anything else you create. By uploading content to a community, you grant Picklly a worldwide, non-exclusive, royalty-free license to host, store, display, transcode (e.g. resizing photos, generating thumbnails), and otherwise process that content for the purpose of operating and improving the Service.

You grant your community a similar license to display your content within that community's site, leaderboards, and galleries. You can remove your content from a community at any time by deleting it through the app, or by submitting a deletion request through our contact form.

5. Community owner obligations

If you create or operate a community on Picklly, you're responsible for:

  • The behavior and content of your community's members — moderating disputes, removing content that violates these terms or your community's rules, and reporting anything illegal.
  • Any payments you collect from members (league fees, tournament entries, swag-shop orders). Picklly provides the platform; the financial relationship is between you and your members.
  • Complying with local, state, and federal laws that apply to your community — tax, employment (if you have staff), youth-protection, accessibility, and so on.
  • Honoring your members' privacy. You may not export member data for use outside your community without their consent.

6. Subscriptions and billing

Some Picklly plans require a subscription. By starting a paid plan, you authorize us (and our payment processor) to charge the payment method you provide on a recurring basis until you cancel. Prices are listed on picklly.co/#pricing and may change with advance notice to active subscribers.

Free trials end automatically without charging you unless you choose to convert. Cancellation during a trial prevents any future charge. After conversion, cancellations take effect at the end of the current billing period — we don't pro-rate refunds for partial periods. If we materially fail to deliver the Service and you cancel promptly, contact us and we'll work toward a fair outcome.

7. Mobile app and app stores

The Picklly mobile app is distributed through the Apple App Store and Google Play. Your use of the app is also subject to those stores' respective terms. Apple and Google are not parties to this agreement, and Picklly — not the store — is solely responsible for the app and any support obligations.

8. Third-party services

Picklly relies on third-party providers to operate. Your content and account data flow through them in the ordinary course of providing the Service:

  • Microsoft Azure for application hosting, database storage, and blob storage of uploaded photos.
  • SendGrid for transactional email (verifications, notifications, digest summaries).
  • YouTube for community-uploaded video hosting when a community has connected a YouTube channel. Videos hosted there are subject to YouTube's terms in addition to ours.
  • Stripe (or other PCI-compliant processors) for payments where applicable. Card data is never stored on Picklly's servers.

We don't sell your data to anyone. See our Privacy Policy for the full picture.

9. Intellectual property

The Picklly name, logo, design system, and software are owned by Picklly. These terms don't grant you any right to use those marks except as needed to use the Service normally. You may not remove copyright, trademark, or attribution notices from any part of the Service.

If you believe content on Picklly infringes your copyright, send a DMCA-style notice to legal@picklly.co. DMCA notices have specific formal requirements under 17 U.S.C. § 512(c)(3) — please include: identification of the work, the URL of the allegedly infringing content, your contact information, a statement that you have a good-faith belief the use is unauthorized, a statement under penalty of perjury that the information is accurate and that you're authorized to act for the rights holder, and a physical or electronic signature. Direct email — rather than our general contact form — keeps this channel auditable for safe-harbor purposes.

10. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Picklly disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't warrant that the Service will be uninterrupted, error-free, or that data will never be lost.

Pickleball is a physical sport with inherent risks of injury. Picklly is a software platform — we are not responsible for what happens on the court. Communities, facility owners, and players are responsible for the in-person safety of their play.

11. Limitation of liability

To the fullest extent permitted by law, Picklly will not be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or loss of goodwill — arising from your use of the Service. Our total liability for any claim related to the Service will not exceed the greater of (a) the amount you paid Picklly in the twelve months preceding the claim, or (b) one hundred U.S. dollars.

12. Indemnification

You agree to indemnify and hold Picklly harmless from any claim, demand, or expense (including reasonable attorney's fees) arising from your content, your use of the Service, your violation of these terms, or your violation of another party's rights.

13. Termination

You may stop using the Service at any time. You may delete your account from the app or by requesting deletion through our contact form. We may suspend or terminate your access if you breach these terms, if required by law, or if continued access poses risk to other users or to the Service. Sections that by their nature should survive (content licenses you've granted, disclaimers, limitation of liability, indemnification, governing law) will survive termination.

14. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising from these terms or your use of the Service will be brought exclusively in the state or federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of those courts.

15. Changes to these terms

We'll update this page when our practices change. The “Last updated” date at the top reflects the most recent revision. For material changes that affect your rights or obligations, we'll notify active users by email at least 14 days before the change takes effect. Continued use of the Service after the effective date is your acceptance of the revised terms.

16. Contact

For general questions, privacy concerns, account help, or anything else covered by these terms, use our contact form — we'll route the inquiry to the right person and reply within one business day.

DMCA copyright notices: legal@picklly.co (see section 9 for the required format).
Picklly — Houston, Texas, USA

← Back Home